product packaging has an English translation. However if not, please refer to
our Korean - English translation below and check against the dates on the
product packaging. For products that only show manufacture dates, it is
recommended that it is used within 1 year of opening.
The products we stock are very popular and can sell out quickly. We aim
to restock our products within 28 days however sometimes it may take a little
longer. Please subscribe to our emails to receive notifications to make sure
you do not miss out when your favourite product is back in stock.
event that you change your mind about a product, you can get a refund by
returning it to us within 30 days of purchase. It is important that the item(s)
are returned in their original, unopened and unused condition (including any
free gifts, samples and marketing material).
be responsible for paying for your own postage costs of returning your item(s).
We would recommend using a trackable postage service otherwise, we cannot
guarantee that we will receive your returned item(s). If we haven't received
your item(s), we cannot process any refund.
we are unable to offer refunds for products which have caused an allergic
reaction or adverse skin conditions. We advise our customers to carefully check
product information or ingredient lists before purchasing. Please also check
out any product information available on our website as well as the detailed
product information on the websites of the K-Beauty brands we sell.
You can earn 200 points just for creating an
account with us!
You earn 3 points for every £1 you spend online.
Each time you spend you will receive an email with your updated loyalty points
You can earn 100 points on your birthday! Make sure
you input your date of birth when you create an account. Points will
automatically be added to your account. Make sure you create your account at
least 30 days before your birthday, otherwise your points will not be added
Plus, you can earn 50 points for writing a review
on a product that you have purchased with us.
Please notify us (via email at firstname.lastname@example.org) of which
product(s) you have reviewed and we will add 50 points to your Glow Goals
balance. You can earn a maximum of 50
points per calendar month by leaving reviews. So, go ahead, leave another
review next month on a different product and reach those Glow Goals!
We may have special points events from time to time,
where you can have the chance to earn extra points! Keep an eye out for these
Points will not be earned on any shipping/delivery fees.